App / Casino
9pd77 collects and uses your account data only to run your session, process transactions through bKash, Rocket, and Upay, and keep your wallet secure. This policy sets out exactly what we collect, why we hold it, and what you can do about it — availability of our services depends on your local law and eligible regions.
When you open an account with us, we collect the details you enter during registration — your contact information, login credentials, and wallet identifiers such as your bKash or Rocket number. We use this data to verify your session, process your deposits and withdrawals, and match your account wallet to the correct payment rail. We do not sell your personal information to third parties. Data shared with payment processors like bKash and Rocket is limited to what those processors need to complete the transaction you initiated — no more. Our servers log your device type, browser session data, and IP address each time you access the platform. This helps us detect unusual login patterns and protect your account from unauthorised access. We retain active account data for as long as your account remains open. If you close your account, we hold minimal records only as long as required by applicable financial and legal obligations, which vary depending on your jurisdiction. Because access to our platform depends on local law and eligible regions, data-handling obligations may also differ. Where Bangladesh law or regional regulation places additional requirements on how we store or share your information, those requirements take priority. You can contact our support team at any time to ask what data we hold on your account.
When you deposit or withdraw via bKash, we pass only the transaction reference and amount to the processor. Your full bKash wallet credentials stay between you and bKash — we never store them on our side.
Rocket payment data follows the same pattern. We log the transaction outcome and timestamp for your account record, but the wallet authentication happens on Rocket's own infrastructure, not ours.
Upay transfers are processed through Upay's own secure channel. We record the transfer status against your account so your wallet balance updates correctly after each transaction.
We use session cookies to keep you logged in as you move between the sports lobby and casino areas. You can clear these through your browser settings at any time, though doing so will end your current session.
This policy applies specifically to data you share with 9pd77 through your account, transactions, and device sessions on this platform. It does not extend to third-party services you connect to from our site. Understanding what falls inside and outside its scope helps you know exactly where your data rights apply.
Everything tied to your login — email address, password hash, session tokens, and device fingerprint — falls squarely inside this policy. We control this data and you can request a review of it at any time through our support route.
Deposit and withdrawal records processed through bKash, Rocket, and Upay are covered here for our side of the transaction. The payment processor's own handling of your wallet data is governed by their separate privacy terms, not ours.
Game content delivered by studios available on this site — including titles from Bigtime Gaming, PG Soft, JDB, Pragmatic Play, and CQ9 — is streamed to your device. We log your session activity but do not share it with game studios for marketing purposes.
If you follow a link from our site to an external service, that service's own privacy policy governs how it handles your data. Our policy stops at the boundary of the 9pd77 platform.
You have several concrete options when it comes to the data we hold on your account. You can ask us to confirm what personal information we store, request a correction if any detail is wrong, or raise a formal question about how your data is being used. To review your stored account details, log in and open the account settings section — the fields shown there reflect what we hold for your active session. If something looks incorrect, such as a mismatched contact number or wallet identifier, you can update it directly in the account form or send a correction request to our support team. For anything beyond a self-service update — such as asking what transaction records we hold, or requesting that data linked to a closed account be deleted in line with applicable local law — contact us through the published support route. We aim to respond to data requests in a reasonable timeframe, though the exact window depends on the nature of the request and any legal hold obligations that apply in your region. Access to these rights depends on local law and eligible regions.
Log in to your account and open the profile or settings section to see the personal details currently associated with your account. This is the quickest way to check what contact information and wallet identifiers we hold for you.
If a stored detail is wrong — a contact number, email address, or linked wallet identifier — update it directly in account settings or contact support with the correct information and your account reference.
For questions about transaction records, data retention periods, or how a specific piece of your information is used, reach our support team through the live chat or email route listed on our contact page.
If you close your account and want us to remove non-essential personal data, submit a written request through our support channel. We will process it in line with applicable legal and financial record-keeping requirements for your region.
If you have a question about your data or want to exercise any of the rights described on this page, the routes below are the published ways to reach us. We do not operate unpublished channels, so please use these to ensure your request is logged and handled correctly.
Open the chat widget on any page of the site while logged in to start a conversation with our support team about your account or data request.
Send your data question or correction request to the support email address listed on our contact page. Include your account reference so we can locate your record quickly.
Our help centre pages cover common account and data questions. Check there first for answers about cookies, session data, and wallet record queries before raising a direct request.
We keep your account data on secured servers with access controls that limit who can read or modify your records internally. Passwords are stored as hashed values — we cannot see your raw password and neither can our support staff. Session cookies are scoped to your active login and expire when you log out or close your browser, unless you select a remember-me option. We do not use tracking pixels or cross-site advertising cookies. Our data retention schedule keeps active account records available to you during your account lifetime and holds closed-account records only as long as applicable financial regulations require. If you want to know the specific retention period that applies to your account type and region, ask our support team directly.
Your password is hashed before storage using a one-way function. We cannot retrieve it in plain text. If you forget it, the reset flow sends a link to your registered contact — we never send or display your password.
Cookies on this site track only your login session and lobby navigation. They do not follow you to other websites. Clear them via your browser settings at any time; this will end your current logged-in session.
Active account data is retained while your account is open. After closure, we hold only the minimum required by financial and legal obligations in your jurisdiction. Records not subject to a legal hold are removed on schedule.
Access to account records within our team is role-restricted. Support staff can see what is needed to resolve your query; they cannot access payment credentials or make changes to your wallet linkages without a verified request.
These are the questions we hear most often about how personal data works on this platform. If your question is not here, contact our support team through the routes listed above.
We collect the details you enter during registration — your contact information, login credentials, and any payment wallet identifiers like your bKash or Rocket number. We also log device and session data each time you access the platform to protect your account from unauthorised logins.
We share only the data those processors need to complete the transaction you requested — typically a transaction reference and amount. Your full wallet credentials are handled directly between you and the processor. We do not share your data with processors for any other purpose.
After you close your account, we remove non-essential personal data and retain only the records required by applicable financial and legal obligations in your region. The exact retention period depends on local regulations. You can ask our support team about the specific period that applies to you.
Yes. Log in and open the account settings section to review stored details. You can update contact information and wallet identifiers directly in the form. For anything you cannot edit yourself, contact our support team with your account reference and the correction you need.
We use session cookies to keep you logged in and to remember your lobby navigation within the current session. We do not use cross-site tracking or advertising cookies. You can clear all cookies through your browser settings at any time, which will end your active session on the platform.
Reach our support team via the live chat widget on the site, or through the email address on our contact page. Include your account reference in any written request so we can locate your record and respond to your data question correctly and without delay.